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Spotted an outdated price, a coverage claim that doesn't match your trip, an iPhone setting we got wrong, or a question we should answer in a guide? Write to us.
Editorial — corrections, suggestions, press
Best for:
- Spotting an outdated price or a deprecated Airalo SKU.
- Sharing your real-world experience that contradicts what we wrote (we love this — it makes the next revision better).
- Suggesting a country, comparison, or troubleshooting topic we haven't covered yet.
- Press / partnership inquiries (note: we do not accept sponsored content).
Typical response time: 3–5 business days.
Privacy / GDPR requests
For requests to access, correct, export, or delete your personal data — see the rights listed in the Privacy policy. We respond within 30 days as required by the GDPR.
What we can't help with
We're an independent editorial site, not Airalo. We do not have access to your Airalo account, your purchase, your eSIM, or any internal Airalo tooling. Please go straight to Airalo support for:
- Refund / cancellation requests on an Airalo plan.
- Trouble activating an eSIM you purchased on Airalo.
- Top-up / data balance / invoice questions.
- Account, password reset, two-factor auth on airalo.com.
Airalo's official support is at airalo.com/help — they have 24/7 chat in English and Italian.